For the most recent entries see the
Petri Nets Newsletter.
An Approach to Design Distributed CTI Applications using Petri Nets: an Example of a Call Center.
Anisimov, Nikolay A.;
Kishinski, Konstantin;
Alec Miloslavski,
In:
Proc. IEEE Int. Conf. on Systems, Man, and Cybernetics (SMC'98), 11-14 October 1998, San Diego, USA, pages 238-243.
October 1998.
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